- Membership & billing — plan upgrades, payment issues, invoices, and subscription changes.
- Signal execution — help understanding entries, stops, take-profits, or risk-reward ratios on any published signal.
- Methodology questions — clarification on our 4-step quantitative framework and how we generate crypto trading signals.
- Telegram access — invite link issues, channel access troubleshooting, or notification setup.
- Compliance & risk — regulatory questions, risk disclosure inquiries, or data handling concerns. See our risk disclosure & compliance page.
- Partnerships & press — media inquiries, affiliate opportunities, or institutional collaboration.
Get in Touch
Contact Alpha Investo — We Respond in 24 Hours
Questions about our crypto trading signals, membership, methodology, or compliance? Our support team is here to help. Telegram messages get the fastest response.
How to Reach Us
Choose the channel that works best for you.
Contact Channels
Average response time: under 24 hours
- 1 Telegram — Message us directly through our channel for the fastest response
- 2 Email — Send inquiries to the address listed on our Telegram channel
- 3 Compliance — For regulatory or risk disclosure questions, include Compliance in your subject
What We Can Help With
Our support team handles everything from billing to technical questions.
Our Response Times
We take every inquiry seriously. Here is what to expect:
- Telegram messages — typically within 2–4 hours during business days.
- Email inquiries — within 24 hours, Monday through Friday.
- Compliance requests — within 48 hours due to review requirements.
- Refund requests — processed within 48 hours of contact. All plans include a 7-day money-back guarantee.
Before reaching out, check if your question is already covered in our crypto signals FAQ — we have answered 55+ common questions there.
Before You Contact Us
Many answers are already available in our free resources.
- How to read a signal — entry zones, stop-losses, take-profits, and execution explained.
- Position sizing guide — 5 common mistakes and how to avoid them.
- Exchange selection — what to look for when choosing an exchange for signal trading.
- Trading psychology — 6 mental traps that cost traders money.
- Free resources — glossary, execution checklist, setup guide, and common mistakes.
- Market cycles — understanding when to trade and when to wait.
- Stop-loss strategies — fixed, trailing, and time-based methods explained.
- Portfolio heat — managing total risk across open positions.
- Telegram setup — notification tips and signal execution workflow.
- RSI for crypto signals — divergence, timeframe selection, and practical indicator rules.
- Crypto breakouts — fakeouts, volume confirmation, and entry timing strategies.
- Beginner’s guide — everything you need to know before your first signal.
- Free vs paid signals — comparing quality, cost, and hidden risks.
Common Questions
We aim to respond to all inquiries within 24 hours on business days. Telegram messages typically receive the fastest response, often within a few hours.
Please visit our Risk Disclosure page for detailed compliance information. For specific regulatory inquiries, reach out with Compliance in your subject line.
Contact us through Telegram with your membership details and we will resolve the issue within 24 hours.
All plans include a 7-day money-back guarantee. Contact us within 7 days of purchase for a full, no-questions-asked refund.
You can cancel at any time by contacting us via Telegram or email. Cancellation takes effect at the end of your current billing period with no penalties.
Yes. Contact us and we will adjust your plan immediately. Changes take effect at the start of your next billing cycle.
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This content is for informational purposes only and does not constitute financial advice. Past performance is not indicative of future results. Always conduct your own research and consult a qualified financial advisor before making investment decisions.